Technological advancements have a tremendous effect on the healthcare industry. Something called machine learning is the first step toward artificial intelligence (AI) and it’s already streamlining service delivery for those in the medical profession.

Artificial intelligence (AI) or “machine learning” has quickly transformed from science fiction to reality, and is currently on track to become an integral part of the corporate business environment. According to experts, by 2020 85% of all customer interactions with businesses will occur via machine learning programs.

Big-name social media platforms such as Instagram, Facebook and Snapchat are more interactive and responsive than ever. However, these platforms now have a plan to move another step forward in 2018. Here are the top 5 trends you should watch out for this year.